Customer Support Specialist

Promoboxx • Boston, MA

9h • Remote

About The Position

The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and live chats, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, and supporting our internal team members with platform questions or technical difficulties. This is an entry-level role and Support Team members are meant to pursue growth within the company. Aspiring Onboarding/Implementation Specialists or Customer Success Managers would be ideal fits for this role.

Requirements

• You must submit your maximum 2-minute video answering "Why are you the best candidate for this role?" as a Loom link in the provided field in this application. Applications without the required video element will not be considered at this time.
• You’re ambitious and have excellent written and verbal communication skills
• You have a strong sense of pride in your own work without the need for continuous management
• You are comfortable with measurements of success that do not center as much around KPIs but more around your confidence, quality and independence of your work
• Articulate and charismatic on the phone and in written communications
• Uses patience and empathy when interacting with customers
• Willingness to learn and work at a rapid pace, while implementing time management
• Ability to function as both an individual contributor and a member of the team
• Strong analytical skills
• Extremely strong communication skills
• Internal motivation to do your best work every time
• A technologically inclined mind

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently.
• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing
• Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Act as a facilitator the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

Benefits

• Competitive base and health benefits, stock options, 401K match program
• 100% remote!
• Unlimited flexible PTO
• An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
• Opportunities for growth within the company, particular in the Customer Services realm
• Daily exposure to Upper Management
• Employee rewards program and other professional development opportunities.
• Full tech package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level