Customer Support Specialist

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Customer Support Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step.

Requirements

5+ years of experience in order management, logistics, or customer operations
Strong attention to detail with the ability to manage data accurately and follow established workflows
Proven ability to exercise discretion, use sound judgment, and make decisions independently
Excellent communication and relationship-building skills across teams and with external partners
Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Bachelor’s degree or equivalent experience in business, supply chain, operations, or related field preferred

Responsibilities

Manage order entry, updates, cancellations, and pricing adjustments with a high level of accuracy and attention to detail
Validate payments and ensure compliance with order policies, approval workflows, and documentation requirements
Monitor order progress and proactively address issues to meet service and delivery expectations
Build, release, and schedule shipments in coordination with warehouse operations, carriers, and customers
Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies
Partner cross-functionally with Logistics, Finance, Sales, and Customer Operations to identify root causes and implement solutions
Support continuous improvement by streamlining workflows and reducing errors across the order-to-cash process
Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed
Other duties as assigned, in accordance with training and qualifications
Uphold our Core Values and be a valuable member of the Four Hands team: Be open and honest, Reach for excellence, Act with responsibility, Value the whole person, Enjoy the journey