Customer Support Specialist

Buildertrend Solutions • Omaha, NE

1d • Hybrid

About The Position

As a customer support specialist at Buildertrend, you will help builders stay focused on building by removing friction from their day. This role exists to make complex software feel clear, approachable and useful, especially when customers need help the most. Your work directly impacts how confident customers feel using Buildertrend and how much value they get from the platform. After six to 12 months, success looks like customers who trust your guidance, resolve issues quickly and walk away better equipped to run their business.

Requirements

• 2+ y ears of customer support experience preferred
• High school diploma required, bachelor’s degree preferred
• Strong written and verbal communication skills
• Confident problem-solver who stays calm under pressur e
• Organized and able to manage multiple customer needs at once
• Comfortable learning new technology and software tools

Responsibilities

• Support customers through phone, email and live chat with timely , thoughtful responses
• Resolve product questions and issues by clearly explaining Buildertrend features and best practices
• Guide customers to their next best action to help them get long-term value from the platform
• Document customer interactions and solutions accurately in support tools
• Monitor support queues to ensure inquiries are handled efficiently and consistently
• Build strong product knowledge to provide reliable, up-to-date guidance

Benefits

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future
• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
• Parental leave and paid sabbaticals to support you during life’s big moments.
• Volunteer time off – because giving back matters.
• Wellness program and onsite fitness center to keep you feeling your best
• Opportunities for hybrid or remote work to give you the flexibility you need
• Technology reimbursement to help cover costs for the tech you need to do your job from home.
• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees