Customer Support Specialist
About The Position
Customer Support Specialist Bilingual – must be fluent in both English and Spanish. Ability to protect customer’s confidential information, such as, name, phone number, and billing information. Strong Time Management skills with the ability to multi-task and handle multiple deadlines. Accuracy – The ability to record information about customer’s financial and collection status. Use quoting system to find product carrier for customers needs. Locate and notify customers of delinquent accounts by mail or phone. Locate and monitor delinquent accounts, using computers and a variety of automated systems. Arrange for debt repayment or establish repayment schedules, based on customer’s financial situation. Advise clients on the necessary actions and strategies for debt repayment. Data Entry. Strong community skills – both oral and written. Making daily calls to customers. Confer with client on phone or in person to provide information about products, services, opening/closing accounts and obtain details on complaints. Keep record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as, actions steps taken. Complete contract forms prepare changes of address records or issues services discontinuance using computers.
Requirements
- Must be fluent in both English and Spanish.
- Ability to protect customer’s confidential information, such as, name, phone number, and billing information.
- Strong Time Management skills with the ability to multi-task and handle multiple deadlines.
- Accuracy – The ability to record information about customer’s financial and collection status.
- Data Entry.
- Strong community skills – both oral and written.
Responsibilities
- Locate and notify customers of delinquent accounts by mail or phone.
- Locate and monitor delinquent accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customer’s financial situation.
- Advise clients on the necessary actions and strategies for debt repayment.
- Making daily calls to customers.
- Confer with client on phone or in person to provide information about products, services, opening/closing accounts and obtain details on complaints.
- Keep record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as, actions steps taken.
- Complete contract forms prepare changes of address records or issues services discontinuance using computers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
