Customer Support Specialist

CDS Packaging Solutions • Compton, CA

16d • $18 - $20 • Onsite

About The Position

Customer Support Representative – Full Time (8:00 AM to 5:00 PM, Monday–Friday) Location: Compton, CA (On-site) Our company is a leading provider of packing materials and moving equipment. We are currently seeking a dependable, friendly, and highly motivated Customer Support Representative to join our Compton, CA office. The ideal candidate is organized, punctual, and thrives in a fast-paced environment while maintaining a positive, can-do attitude.

Requirements

• High school diploma, GED, or higher education.
• Reliable transportation and consistent punctuality.
• Strong verbal and written communication skills.
• Friendly, professional, and customer service–oriented, with a helpful phone manner.

Nice To Haves

• Experience using Microsoft Outlook preferred (Excel and Word a plus).
• Experience with the NetSuite Oracle system a plus.
• Bilingual in English and Spanish a plus.

Responsibilities

• Answer and manage a high volume of incoming calls in a professional and pleasant manner — “smiling through the phone” is a must!
• Assist walk-in customers with sales orders, returns, and product inquiries.
• Process and follow up on e-commerce orders accurately and efficiently.
• Communicate with customers via email using Microsoft Outlook.
• Coordinate with warehouse and sales teams to ensure smooth order fulfillment.
• Maintain accurate records and perform daily reconciliation of the petty cash box.
• Provide general office support and assist with administrative duties as needed.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Life insurance
• Paid vacation and sick time
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED