Customer Support Specialist

Trove Brands • Lehi, UT

11h

About The Position

As a Customer Support Specialist, you’ll work closely with customers across several of our well-known brands, primarily through phone, email and chat. This role is a great opportunity for someone who enjoys helping people, learning new skills, and being part of a supportive team. You’ll help build positive customer relationships by providing clear, friendly, and professional support, while gaining hands-on experience in customer service and brand operations. Every role at Trove Brands plays an important part in our success. As a member of customer support team, your responsibilities will include: Supporting customers across multiple communication channels Providing accurate information and solutions while maintaining a kind and approachable tone Reviewing customer interactions to help identify ways to improve the customer experience Assisting with team projects and special assignments as needed Sharing feedback and ideas that help improve team practices and support policies

Requirements

• Exceptional written and verbal communication skills, with the ability to explain information clearly and professionally
• A strong sense of empathy and the ability to connect with customers in meaningful, human ways
• High attention to detail and a commitment to providing accurate, thoughtful responses
• Comfort typing 40+ WPM (preferred) while maintaining clarity and quality
• The ability to stay focused, organized, and dependable in a fast-paced environment
• A coachable mindset—open to feedback and eager to learn and improve
• The ability to think creatively and innovate, even when resources are limited

Nice To Haves

• Previous experience in customer support or customer-facing roles is helpful
• Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk is a plus

Responsibilities

• Supporting customers across multiple communication channels
• Providing accurate information and solutions while maintaining a kind and approachable tone
• Reviewing customer interactions to help identify ways to improve the customer experience
• Assisting with team projects and special assignments as needed
• Sharing feedback and ideas that help improve team practices and support policies

Benefits

• 401k package with employer matching
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed