Customer Support Specialist
About The Position
About the Role Are you passionate about marine technology and eager to start or continue your career in customer support? Join Raymarine’s frontline team and help boating enthusiasts around the world get the most out of their marine electronics. As a Tier 1 Support Agent, you’ll be the first point of contact for customers seeking help with our innovative products—from chartplotters and radars to autopilots and fish finders. This entry-level role is ideal for recent graduates who are enthusiastic about troubleshooting, enjoy helping others, and want to grow in a dynamic, customer-focused environment.
Requirements
- Strong verbal and written communication skills in clear, grammatically correct English.
- Comfortable using PCs and telephony systems.
- A customer-first mindset and eagerness to learn.
- Interest in electronics and a willingness to develop technical troubleshooting skills.
- Ability to work well in a team and take initiative.
- Motivation to grow professionally in the maritime industry.
Responsibilities
- Customer Interaction: Respond to inquiries via phone, web, and email, using our knowledge base and FAQs or escalating to Tier 2 when needed.
- Technical Troubleshooting: Assist customers in resolving issues related to Raymarine products, with guidance and support from experienced team members.
- Follow-Up & Resolution: Provide callbacks and follow-through to ensure customer satisfaction within departmental KPIs.
- Complaint Handling: Help resolve customer complaints and escalate complex cases to the line manager.
- Knowledge Base Development: Contribute to FAQs and support documentation to empower customer self-service and improve support quality.
- Remote Support: Use tools like TeamViewer to assist customers with diagnostics and issue resolution.
- Repair Coordination: Support the administration of repairs via Raymarine’s customer portal.
- Team Collaboration: Work closely with colleagues to share insights and strengthen team performance.
- Additional Duties: Take on other support-related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
