Customer Support Specialist
About The Position
Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers. We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today. Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.
Requirements
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Strong organizational and analytical skills
- Ability to multitask and work in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude
- Intermediate level MS Excel required.
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Job Type: Full-time
- Schedule: 8 hour shift
- Bachelor's degree.
Nice To Haves
- Previous customer service experience preferred, but not required.
- Knowledge of accounting principles is a plus.
Responsibilities
- Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
- Provide accurate information about our products, services, and policies.
- Assist with order processing, returns, exchanges and shipping.
- Resolve customer complaints or issues in a timely and satisfactory manner.
- Maintain customer records and update databases as needed.
- Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
- Collaborate with other team members and departments to ensure customer satisfaction.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
