Customer Support Specialist

Hustle Notice Biz • Kansas City, MO

2d • $45,000 - $60,000

About The Position

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance to ensure their satisfaction and loyalty. As a Customer Support Specialist, you will engage with our customers through various channels including phone, email, and live chat, addressing their inquiries, resolving issues, and providing information about our products and services.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficiency in customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude with a passion for customer service.

Nice To Haves

• Experience in a customer support role is preferred.

Responsibilities

• Engage with customers through various channels including phone, email, and chat.
• Provide accurate product information and support for customer inquiries.
• Document customer interactions and feedback in our support system.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Collaborate with team members and other departments to enhance customer service processes.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed