Customer Support Specialist
Chubb External•Philadelphia, PA
40d
About The Position
The Customer Support Specialist is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves communicating via phone and email, troubleshooting problems, and maintaining accurate records of customer interactions.
Responsibilities
- Respond promptly to customer inquiries via phone and email
- Identify and resolve customer issues efficiently and professionally
- Provide product and service information to customers
- Escalate complex issues to appropriate departments as needed
- Follow up with customers to ensure resolution and satisfaction
- Contribute to team goals and support continuous improvement initiatives
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What This Job Offers
Education Level
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