Customer Support Specialist

Calumet•Indianapolis, IN

28d

About The Position

PURPOSE: The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company’s business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation. KEY OBJECTIVES AND RESPONSIBILITIES: Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation Support renewable billing functions, including tracking provisional and final CI billing; provide backup support for billing activities; and assist with quarterly true-ups Daily OPIS pricing services Customer advocate bringing voice of customer insights for continual improvement Investigate and resolve customer issues for corrective and preventive action Represent Calumet in a professional manner and create strong partnerships through exemplary customer support Provide administrative support to department as needed Being proactive with customers in all aspects of service levels Reconcile customer invoices and accounts receivables Other duties as assigned

Requirements

High school diploma or GED
3+ years of related customer support experience in a manufacturing or distribution environment
Proficient computer skills with demonstrated experience in Microsoft office, order entry systems
Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
Problem solver with ability to provide solutions
Excellent interpersonal communication, both written and verbal
Ability to prioritize tasks effectively
Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

Nice To Haves

5+ years of business to business customer service experience
College degree or equivalent work experience
Prior experience with SAP system
Computer savvy with strong technical skills

Responsibilities

Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation
Support renewable billing functions, including tracking provisional and final CI billing; provide backup support for billing activities; and assist with quarterly true-ups
Daily OPIS pricing services
Customer advocate bringing voice of customer insights for continual improvement
Investigate and resolve customer issues for corrective and preventive action
Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
Provide administrative support to department as needed
Being proactive with customers in all aspects of service levels
Reconcile customer invoices and accounts receivables
Other duties as assigned