Customer Support Specialist

Augeo Affinity Marketing, Inc.•Saint Paul, MN

1d•Hybrid

About The Position

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Requirements

Customer Support or similar experience preferred
Attention to detail and accuracy
Interpersonal, listening, and problem-solving skills
Professionalism in all methods of communication
Strong data entry background and comfort level
Initiative, adaptability and a sense of humor
Effective organization, ability to manage multiple tasks and meet deadlines
Personal confidence and ability to thrive in a team environment
Beginner to Intermediate ability in Microsoft Office Products
Must be flexible, adaptable to change, self-motivated, and enjoy working in a fast-paced environment

Responsibilities

Responding promptly to participant calls, emails and chats
Ensuring program information is clearly and accurately conveyed
Researching inquiries into point redemption
Working directly with internal and external partners at a program and order level
Having open communication with team members to share information, knowledge, and expertise
Follow established guidelines for participant issue resolution
Documenting customer issues including resolution
Demonstrating personal ownership for tasks and following through
Working with multiple systems including databases and web-based applications
Fostering respect, trust, and cooperation with all contacts within and outside Augeo
Being the Subject Matter Expert on Incentive & Recognition programs

Benefits

We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
We offer paid Long-Term disability and Life Insurance
HSA/FSA plans
We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
Employee benefit education, campaigns and wellness opportunities
401k retirement matching and financial planning resources
Education reimbursement
Several EAP resources
13 paid holidays and PTO time
Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
Employee referral bonuses
Employee group opportunities
Fun, casual and flexible working environment that embraces the hybrid workstyle
Career growth opportunities
Summer internship program