Customer Support Specialist

Trove Brands • Lehi, UT

1d

About The Position

As a Customer Support Specialist, you’ll work closely with customers across several of our well-known brands, primarily through phone, email and chat. This role is a great opportunity for someone who enjoys helping people, learning new skills, and being part of a supportive team. You’ll help build positive customer relationships by providing clear, friendly, and professional support, while gaining hands-on experience in customer service and brand operations.
Every role at Trove Brands plays an important part in our success. As a member of customer support team, your responsibilities will include:

Requirements

• Exceptional written and verbal communication skills, with the ability to explain information clearly and professionally
• A strong sense of empathy and the ability to connect with customers in meaningful, human ways
• High attention to detail and a commitment to providing accurate, thoughtful responses
• Comfort typing 40+ WPM (preferred) while maintaining clarity and quality
• The ability to stay focused, organized, and dependable in a fast-paced environment
• A coachable mindset—open to feedback and eager to learn and improve
• The ability to think creatively and innovate, even when resources are limited
• Previous experience in customer support or customer-facing roles is helpful
• Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk is a plus

Responsibilities

• Supporting customers across multiple communication channels
• Providing accurate information and solutions while maintaining a kind and approachable tone
• Reviewing customer interactions to help identify ways to improve the customer experience
• Assisting with team projects and special assignments as needed
• Sharing feedback and ideas that help improve team practices and support policies

Benefits

• 401k package with employer matching
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed