Customer Support Specialist

Verisk Analytics•College Station, TX

41d•Hybrid

About The Position

This role gives you the opportunity to become a key support partner for two high-impact Verisk underwriting products, CV-ALIR and CV-Exchange, used by insurers to meet regulatory reporting requirements and streamline communications with loss payees and external entities. As a Customer Support Specialist, you'll be the front line of service: troubleshooting issues, guiding customers through product workflows, coordinating account setups, and monitoring daily processes to ensure accuracy and compliance. If you excel at problem-solving, communication, and detail-oriented support, this role positions you to make a meaningful impact on operational efficiency across the P&C insurance ecosystem. About the Products: CV-Exchange is a service that notifies loss payees/mortgagees of policy details and changes affecting their collateral. This service helps insurance carriers streamline their processes for distributing a variety of notices to loss payees and additional interest. CV-ALIR satisfies an insurers statutory obligation to report automobile coverage to state departments of motor vehicles (DMVs).

Requirements

High school diploma or equivalent; a college degree is preferred.
3+ years of business-to-business customer support experience with a strong customer focus and attention to detail.
Strong problem-solving abilities and attention to detail.
Proficiency in MS Office, particularly Excel.
Ability to work independently and as part of a team.

Nice To Haves

A general understanding of P&C insurance is helpful.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
Troubleshoot and resolve customer issues, escalating complex cases as necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Facilitate communication between customers, external entities, development and other team members when necessary.
Perform a broad variety of data entry or similarly related tasks that may require the ability to make sound decisions based on research.
Monitor daily processes and take action to resolve issues that may arise.
Coordinate the account setup process between external entities and the account setup team.

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