Customer Support Specialist - Digital Asset Home Loan Program
About The Position
Megatel Homes, one of the nation’s premier homebuilders, is creating an innovative digital assets customer service team. We are seeking two Customer Support Specialists to support our MegPrime digital asset services home loan savings program. This role blends customer service with emerging technology, making it ideal for individuals who enjoy helping customers understand new digital tools while delivering exceptional service. As a Customer Support Specialist, you will be the first point of contact for homebuyers with questions about our cryptocurrency product, how it works, and how it integrates with their home loan savings. You will assist with account inquiries, transaction questions, troubleshooting, and general support while ensuring a seamless and positive customer experience.
Requirements
- High school diploma or equivalent.
- Minimum of two (2) years of customer service, call center, or technical support experience.
- Ability to translate complex technical information into simple, customer‑friendly language.
- Excellent verbal communication, active listening, and interpersonal skills.
- Ability to multitask, stay organized, and prioritize effectively in a fast‑paced environment.
- Strong attention to detail and documentation skills.
- Familiarity with CRM or call center software.
Nice To Haves
- Bachelor’s degree in business administration, finance, or a related field.
- Experience in banking, mortgage, loan servicing, fintech, or digital financial products.
- Understanding of cryptocurrency fundamentals (e.g., blockchain basics, wallets, transactions).
- Experience with cryptocurrency platforms or digital wallets.
Responsibilities
- Handle inbound customer calls, emails, and chats related to MegPrime digital assets home loan savings program.
- Explain technical concepts—wallets, transactions, security, rewards, and platform functionality—in a clear, accessible, customer‑friendly way.
- Assist customers with account setup, product navigation, and troubleshooting.
- Follow established procedures to verify customer identity and protect account security.
- Document all customer interactions accurately in company systems.
- Escalate technical, compliance, or security‑related issues to senior support personnel when necessary.
- Collaborate with internal teams (product, IT, lending) to stay current on updates and provide accurate information.
- Maintain professionalism, empathy, and strong problem‑solving skills in every interaction.
- Contribute to a positive, supportive, and efficient call center environment.
Benefits
- Competitive compensation
- Training on our proprietary crypto product and home loan program
- Medical, dental, and vision insurance
- 401(k)
- Paid Time Off and Holidays
- Opportunities for growth as our call center expands
- A collaborative, innovative work culture
- The chance to be part of a first‑of-its‑kind initiative in the homebuilding industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
