Digital Customer Support Specialist

Wintrust•Rosemont, IL

1d•$36,000 - $47,000

About The Position

As a member of the Digital Support Team, this position will deliver best in class service to Wintrust Financial customers via telephone and electronic channels (limited face to face customer interaction). The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations, as necessary. This is a technology heavy position and will require walking customers through troubleshooting steps. Extensive computer and telephone work. Must be passionate about customers and evolving technology. Qualities of a successful candidate are: A brand ambassador. Energetic about customer support. Communicates in an engaging (tone, word choice, sincerity) and efficient manner. Complex problem solver concerning technical issues with Online and Mobile accounts. Works well independently, leverages internal tools and resources. Ability to gather information. Applies comprehensive concepts across the organization. Superior computer skills, comfortable navigating and using various applications. Understands importance of being there for our customers (Schedule management). Retail/Phone Banking experience required. Inbound Contact/Call center experience a plus. Bilingual a plus.

Requirements

3-5 years related work experience in financial industry, college degree preferred but not required.
Must be well organized, possess excellent telephone, computer and written and oral communication skills.
Experience with troubleshooting digital issues desired.
Must be able to work the 11:30am to 8:00pm shift.