Customer Support Specialist- Records Clerk

City of Hurst.•Hurst, TX

4d•Onsite

About The Position

Performs a variety of administrative functions involving the activities of the Office of the City Secretary. Assists with coverage and communication to the City Hall reception/customer service desk, providing front-line customer care and administrative support to the City Secretary’s office and other assigned programs and activities. This position is required to communicate frequently with residents, local businesses, guests, vendors, executive directors, staff supervisors, and elected/appointed officials. This position requires judgment and knowledge of routine office procedures and policies related to the work of the City Secretary’s Office and excellent customer service.

Requirements

Ability to work as a positive team member and in accordance with the City’s Code of Ideals.
Skills in effective oral and written communication.
Good judgment and knowledge of office routine, procedures, and policies related to the office to the City Secretary.
Ability to work independently and carry out assignments to completion with minimal instructions and supervision.
Ability to type at least 50 correct words per minute (skills test may be given).
Ability to operate and care for standard office equipment such as copy and fax machine, calculator, multi-line telephone and personal computer including standard software such as MS Word and Excel and standard email system with proficiency in electronic file management.
Ability to learn and follow practices and procedures used in the Legislative and Judicial Services Department.
Excellent customer service skills with the ability to communicate courteously and effectively with co-workers, elected officials, and the public in person, by telephone, and in writing.
Ability to stand or sit for extended periods of time to operate standard office equipment, including computer keyboard and monitor, telephone, copier, and fax machine.
Ability to move records storage boxes weighing up to 20-30 pounds onto 7-8 foot shelving. Ability to reach above head and bend down to file at various heights. Ability to endure changes in temperature and exposure to dust.
High school diploma or equivalent and five years directly related administrative experience or an equivalent combination of education, training and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position.
Must have regular and punctual attendance, reliable transportation, and flexibility to work occasional overtime as directed.
Must pass a pre-employment drug screen.
Must pass a criminal background check and credit check.
Must have a valid Texas driver’s license with an acceptable driving record as defined by City policy.
Due to Criminal Justice Information Security (CJIS) requirements, the candidate must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A Misdemeanor Conviction, Deferred Adjudication, or Felony Conviction are permanent disqualifiers.

Nice To Haves

Records Management experience highly preferred.

Responsibilities

Provides administrative and clerical assistance as required for the City Secretary’s Office; maintains files, answers the telephone, greets the public and works to resolve issues in a timely manner.
Assists in the preparation of letters, proclamations and various correspondence, as assigned.
Assists in submitting notices for public hearings and various newspaper publications.
Assists in preparation of boards and commissions workbook for city council annual appointments and all other matters regarding boards and commissions, including the annual banquet. Monitors the City website to ensure accurate and current information posting for department.
Receives telephone calls and visitors for the mayor’s office and City Secretary’s division; ascertains nature of business to direct to appropriate department.
Assists with records management and maintains office files, Laserfiche and indexes City records.
Assists in all aspects of the City’s Records Management Program as directed.
Responsible for inventory and ordering office supplies for department.
Opens, date stamps, and distributes mail for the mayor, city council, and City Secretary’s Office; gathers City Council mail for delivery each week.
Monitors minutes of advisory boards to City Council agenda for review and appropriate placement on City’s website and permanent records.
Communicates with tact and diplomacy.
Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.
Adheres to Hurst’s Code of Ideals and The Hurst Way. Fosters positive employee relations and employee morale on a City-wide basis.
Performs other duties as assigned.
Regular and timely attendance are required for this position.
Interacts professionally and respectfully with the public, coworkers, and others in the course of daily work.