Customer Support Specialist I - Ventrac

The Toro Company • Orrville, OH

12d • $45,000 - $50,000 • Onsite

About The Position

Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces.

The Customer Support Specialist is responsible for supporting the order sales department with project facilitation, account management, phone & email inquiries, and order processing. This colleague will operate as a cross-functional team player with a variety of responsibilities and tasks.

This opportunity is based out of Orrville, Ohio. The current team works 5-days on campus. Fully remote is not available for this opportunity. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.

Requirements

• High school diploma, or GED equivalent required.
• 2+ years experience in customer service, preferably in a manufacturing setting required.
• Successfully demonstrate strong written and verbal communication skills, including phone communication skills.
• Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.
• Exhibit initiative and be a team player who supports company objectives and culture.
• Ability to read, understand and interpret mechanical and operational information correctly.
• Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Supply Chain is preferred.
• Prior experience with Microsoft Suite, SAP preferred.
• Advanced product knowledge with tractor equipment, accessories, and components preferred.
• 1+ years of shipping experience preferred.
• 1-3 years of applicable work experience preferred.

Responsibilities

• Coordinate order management to meet both international and domestic customers (processing web orders, creating picklists, scheduling shipments).
• Answering phone calls and emails regarding customer inquiries, parts specification and availability while delivering a positive relationship-based approach to customer interactions.
• Process product registrations; identify and correct errors
• Facilitate new dealer onboarding, renewal of UCCs, and commercial dealer agreements.
• Perform inventory warehouse transfer requests.
• Monitor and release backorders.
• Assist with creating price lists.
• Work as a team to help meet department goals and objectives

Benefits

• Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.
• Location – Located in the heart of Orrville, a small town with a busy manufacturing industry, we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel.
• Onsite amenities – With two onsite cafes and large break rooms, we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have newer, high-quality facilities (built from 2014-2018) and an exceptionally clean manufacturing work environment.
• Wellness - In addition to physical wellbeing, The Toro Company offers a variety of mental health, financial health, and other types of resources to every full-time employee.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
• Competitive Salary – A reasonable estimate of the annual pay range is between $45,000-$50,000 year. Salary will be determined by experience and qualifications. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics.
• If you need to, you can access your pay early with the daily pay app.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees