Customer Support Specialist (Human Services)
About The Position
The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities. GENERAL DESCRIPTION OF JOB:The Customer Support Specialist is the first point of contact for all clients needing assistance within the Community & Child Support Services Division (CCSS) of Arapahoe County’s Human Services Department. This position provides exceptional customer service and a wide variety of administrative duties associated with the efficient operations of CCSS.
Requirements
- Demonstrated ability to provide professional level customer service to a diverse population in a fast-paced environment.
- Demonstrated ability to utilize computers and systems proficiently.
- Quality driven and high attention to detail.
- High School diploma or equivalent
- 2+ years’ experience in customer service/administrative type role
- A combination of education and work experience that satisfy the requirements of the job may be considered.
- Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
- Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
- Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
Nice To Haves
- Exposure and/or knowledge of governmental policies/procedures as it relates to Human Services and Child Welfare is highly desired.
- Exposure and/or knowledge to the Two-Generation Approach is highly desired.
Responsibilities
- Provides quality customer service and serves as a first point of contact to clients of CCSS Division.
- Assists clients with paperwork, applications, referrals, answers questions and provides direction, and conducts research.
- Performs document management duties, such as analyzing and screen documentation/applications for accuracy and performing data entry and recordkeeping activities of all necessary information.
- Utilizes various departmental computer systems for research, input, and tracking of relevant information.
- Performs administrative activities that support the operations of CCSS, which may include duties such as: creating/typing correspondences, answering phones, filing, data entry, creating and collating information packets, mail distribution, and records retrieval.
- Provides cross functional coverage when necessary and determined by Supervisor.
Benefits
- Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launchPrivacy Rights 24https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdfPrivacy Rights 25https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
