Customer Support Specialist - Bilingual

Uline • San Bernardino, CA

13h • Onsite

About The Position

As a Uline Bilingual Customer Support Specialist, you will delve into order details to provide exceptional service to customers. Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,800 individuals across 14 locations. The company is built on stability and success, committed to offering the highest quality, in-stock products and an outstanding customer experience through its dedicated team. The role offers in-depth training to enhance communication and problem-solving skills, a professional environment with one-on-one peer mentoring, and opportunities for career growth in a collaborative in-person setting with regular team events.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening and communication skills.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Nice To Haves

• Bachelor's degree preferred.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays
• Generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees