Customer Support Specialist - Bilingual

Uline•Irving, TX

19h•Onsite

About The Position

As a Uline Bilingual Customer Support Specialist, you will process customer orders, make product recommendations, and handle account inquiries, providing world-class service. Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,800 individuals across 14 locations. The company emphasizes stability and success, offering an environment where employees can learn, develop, and connect. All positions are on-site, and Uline maintains a drug-free workplace, requiring a pre-employment hair follicle drug screening for all new hires. Uline is committed to offering exceptional benefits and perks.

Requirements

High school diploma or equivalent.
Excellent problem-solving, listening and communication skills.
Bilingual (English / Spanish) - fluent in both verbal and written forms.

Nice To Haves

Bachelor's degree preferred.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.