Customer Support Specialist - Bilingual

Uline•Irving, TX

12h•Onsite

About The Position

As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

Requirements

High school diploma or equivalent.
Excellent problem-solving, listening and communication skills.
Bilingual (English / Spanish) - fluent in both verbal and written forms.

Nice To Haves

Bachelor's degree preferred.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.