Customer Support Representative

Commutatus•Hoboken, NJ

1d•$25 - $35•Remote

About The Position

The Customer Support Representative works from home andinterfaces with customers via inbound/outbound calls and/or via theInternet. This position provides customer service support and resolutionof routine problems and questions regarding client's products and/orservices. (We accept applications for this position on an ongoing basis.Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with aforward-thinking global organization that nurtures a true people-first,inclusive culture and a genuine sense of belonging? Would you like tojoin a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service Representative position at Commutatus is just the right place for you! As a remote Customer Support Rep, you’ll join anorganically diverse team from 70+ countries where ALL members contributeand support each other’s success and well-being, proudly united as“game-changers.” Together, we help the world’s best-known brands improvetheir businesses through exceptional customer experiences andtech-powered innovation. And due to continued growth, we’re looking formore talented game-changers to join our purpose, people as passionateabout providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allowyou to reimagine an all-new career journey and develop “friends forlife” at the same time. We’ll give you all the training, technologies,and continuing support you’ll need to succeed. Plus, at Commutatus,there’s real career (and personal) growth potential. In fact, about 80%of our managers and leaders have been promoted from within! That’s whywe offer a range of FREE Learning and Leadership Development programsdesigned to set you on your way to the kind of career you’ve alwaysenvisioned.

Requirements

6+ months of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A workcomputer will be provided depending on the position offered
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Provide inbound customer support using a call flow guide
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences…with a smile.

Benefits

Benefits available to eligible employeesin this role include medical, dental, and vision insurance,comprehensive employee assistance program (EAP), 401(k) retirement plan,paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in thefollowing topics: Network of Women, Black Professionals, LGBTQ+ Pride,Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion,as well as global citizenship, sustainability, and community support
Celebrations for Commutatus Day, Game-Changer Appreciation Day,Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more