Customer Support Representative - MN
About The Position
We’re hiring a Customer Support Representative in Lakeville, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. You’ll love this job if you’re: 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.
Requirements
- Excellent written and verbal communication skills
- Commitment to working hard to grow
- A customer-first mindset with a strong desire to assist others
- Comfort with live chat, email communication, and CRM platforms
- Ability to learn quickly, stay organized, and handle multiple priorities
- A positive attitude and a growth mindset – we value coach ability over perfection!
Nice To Haves
- Previous customer service or soft sales experience is a plus
Responsibilities
- Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
- Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
- Update and maintain accurate support documentation and FAQs
- Collect and route customer feedback for internal improvement
- Demonstrate perseverance and empathy in resolving client concerns
- Learn continuously and share your knowledge with teammates
Benefits
- Weekly pay plus performance-based bonuses
- Health, life, and retirement benefits
- Merit-based promotions and opportunities for advancement into leadership roles
- A supportive, team-oriented culture that values your growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
