Customer Support Representative

Turn14 Distribution • Horsham, PA

1d • Onsite

About The Position

Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!

Requirements

• Prior customer service experience required
• Strong computer skills with the ability to type ~40 WPM
• Outgoing and friendly personality with outstanding professionalism
• Excellent communication and decision-making skills
• High School Diploma or equivalent required

Nice To Haves

• Automotive knowledge or service experience is a strong plus

Responsibilities

• Resolve order issues to ensure customer satisfaction
• Provide timely email correspondence and occasional phone support
• Update order statuses, obtain ETAs and tracking numbers
• Expedite order cancellations, shipping issues, and delivery exceptions
• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
• Investigate and resolve shipment-related issues, including issuing RMAs
• Work with manufacturers to obtain credits and resolve product issues
• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
• Navigate and leverage ERP software programs to support daily operations

Benefits

• Competitive Pay Structure
• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
• Generous Paid Time Off and Paid Holidays
• 401(K) Match
• Tuition Reimbursement
• Company-Sponsored Events
• Subsidized Part Purchasing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees