Customer Support Representative

Sandvik • Elko, NV

5d

About The Position

The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience.   You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products.  You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy.   You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and

Requirements

• 2-5 years of relevant customer service experience
• Two year degree, or equivalent experience
• Organized and enthusiastic self-starter
• Enjoys working in a team
• Cultivates productive relationships with distributors/integrators and end-users of our products
• Excellent business-wide communication skills
• Strong sense of tact and diplomacy
• Cooperative and relationship-oriented
• Proven sense of professionalism and the ability to use discretion
• Experienced with the Microsoft Office suite, specifically Excel and the Windows environment
• Possesses a high degree of personal accountability and follow-up skills
• Able to learn Customer Service software applications

Responsibilities

• Answer all designated incoming calls from external sources and process sales orders taken by phone
• Assess customer inquiries and route to appropriate person or department
• Take ownership of customer issues and ensure commitments are met as promised
• Expedite urgent orders to ensure customer receives when needed
• Advise supervisor of customer concerns and solicit support where needed
• Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.
• Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.
• Assist Expeditor to ensure accuracy of customer backorder status
• Stay current on industry developments, competitive offerings and issues affecting sales and customers.
• Develop working knowledge of products and their functions for their respective customer group

Benefits

• Benefits eligibility starting 30 days after hire.
• Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
• Paid vacation with up to 40 hours available to carry over annually.
• Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
• Tuition reimbursement for continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree