Customer Support Representative

Sandvik•Elko, NV

1d•Onsite

About The Position

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence. The ideal candidate brings 2–5 years of relevant customer service experience, a two-year degree or equivalent experience, and demonstrates strong organizational skills, professionalism, and the ability to communicate effectively across all levels of the business.

Requirements

Associate degree or equivalent experience required
2–5 years of experience in customer service, inside sales, or order management
Proficiency in Microsoft Office, particularly Excel and Windows-based applications
Ability to learn and effectively use customer service and order management systems
Strong sense of personal accountability with excellent follow-through and attention to detail
Professional, cooperative, and relationship-oriented communication style
Demonstrated tact, discretion, and diplomacy when working with customers and internal partners
Customer-focused mindset
Strong verbal and written communication skills
Problem-solving and issue resolution
Time management and organizational effectiveness
Team collaboration and cross-functional coordination

Responsibilities

Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
Partner with the Expeditor to ensure accuracy of customer backorder information
Stay current on industry developments, competitive offerings, and market conditions affecting customers
Build working knowledge of Sandvik products and their applications for assigned customer groups

Benefits

Medical, dental, and vision insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
401(k) retirement plan with company match
Paid time off (PTO), holidays, and sick leave
Short-term and long-term disability coverage
Life and accidental death insurance
Employee Assistance Program (EAP)
Tuition reimbursement and professional development opportunities
Employee discounts on Sandvik products and services
Benefits eligibility starting 30 days after hire.
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
Paid vacation with up to 40 hours available to carry over annually.
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
Tuition reimbursement for continued education.