Customer Support Representative

MAC Medical•Columbia, SC

9h•$21 - $24

About The Position

MAC Medical is known for having a team culture that works together and inspires us to be better! We are a family owned and operated business founded in 1998 which builds American made medical equipment. In 2020, our growing business started Cooperworks Industries, a plastic laminate cabinet company. Join our team and grow with us! Customer Support Representative As a Customer Support Representative, you will engage with our customers, professionally address inquiries, accurately process orders, and proactively resolve issues.

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
High school diploma or equivalent.
Customer service experience required.

Nice To Haves

Some experience with the product or service to which the specialist will be assigned preferred.

Responsibilities

Interact with customers via telephone, email, or online chat, to provide support and information on an assigned product or service.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.