Customer Support Representative

CKD USA Corporation•Schaumburg, IL

6h•Onsite

About The Position

CKD USA is a Japanese owned company doing business in the United States for 40 years. We provide an extensive array of automation technology products, including pneumatic and electric actuators, directional control valves, vacuum components, air preparation, and process valves. Our components are found in a wide range of industries, from automotive and packaging to semiconductor and medical. CKD's products are specified in automation and machinery by OEMs and end-users globally. CKD’s distribution network, combined with unsurpassed product breadth, provides our customers with world-class solutions delivered anywhere in the United States. CKD USA Corporation is seeking a Customer Support Representative to join our team in our Schaumburg, IL office. This position will be responsible for working with multiple teams within a small technical products company office. The ideal candidate will have strong customer focus with excellent attention to detail characteristics. Primary function will be as a Customer Support Representative working with the sales & account teams to assure the highest level of professionalism in all interactions with our customers and the office team. Other essential duties include being responsible for managing inventory as well as mastering the computer and phone system. Exude a positive and energetic presence to put the extra effort into making sure our customers feel they are receiving all of our attention and focus to provide the solution for their requirement. Always act with the highest level of decorum, honesty and commitment to company policies. Customer Support Representative is responsible for maintaining daily customer support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports and shipping notifications. High volume interaction with office teammates and local customer base. Maintain open communication with National Sales Manager, Outside Sales and Technical Support.

Requirements

2-3 years inside sales, sales coordination customer support/service experience in an office environment.
Good written, verbal and interpersonal communication skills.
Good computer knowledge in Excel, Word and Outlook.
Must be able to work well in a team and or individually.
Work effectively with a multinational team.

Nice To Haves

Experience in Great Plaines Dynamics experience a plus
Pneumatic, Fluid Power or Semiconductor background a plus.

Responsibilities

Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
Provide delivery control as required by customers using all available tools. Manage open orders and ensure seamless coordination across departments for on-time shipments to customers.
Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner.
Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
Communicate with CKD overseas regarding product expedites, custom part verifications, custom products and pricing.
Coordinate with customers and internal departments for returns management processes to ensure timely resolution and customer satisfaction.
Maintain accurate system pricing and inventory process that will allow a complete view of all products on hand as well as an accurate audit system.
Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
Perform other duties as assigned.