Customer Support Representative

Flowserve Corporation • Cookeville, TN

2d

About The Position

Role Summary: The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The Customer support Representative will use data as a strategic asset to provide decision support and efficiency analysis. Responsibilities: Customer focused with a results-driven mindset. Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms. Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience. Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating contracts. Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement. Review customer specifications and documents to apply current Flowserve technical and commercial requirements. Demonstrate a fundamental understanding of valve/flow control applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance Maintain current, accurate and organized records of sales trainings In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objective Other duties as assigned

Requirements

• High School Diploma/GED
• Previous experience in sales or customer service environment
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms
• Proficiency in Microsoft Office package
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Nice To Haves

• Bachelor's Degree
• Previous experience working in sales/customer service an engineered manufacturing environment
• Industry experience related to valves/flow control equipment
• Experience working with Oracle
• Experience in contract review and ERP administration
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

Responsibilities

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Demonstrate a fundamental understanding of valve/flow control applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance
• Maintain current, accurate and organized records of sales trainings
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objective
• Other duties as assigned

Benefits

• Medical, Dental & Vision Insurance (including FSA and HSA options)
• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance
• Short and Long Term Disability
• Retirement Planning, 401(k) plan, & Financial Wellness Resources
• Educational Assistance Program
• Time off Policies (including sick leave, parental leave, and paid vacation)
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees