Customer Support Representative, PT Rotating Shift, Volunteer Services,
About The Position
Adventist HealthCare seeks to hire an experienced Customer Support Representative for our Volunteers Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. The Customer Support Representative will: Greet patients, visitors, and staff promptly and professionally. Inquire about the reason for their visit. Prepare a visitors’ badge or ‘green’ badge as requested. Provide directions as needed. Escort visitors and provide wheelchair assistance as needed throughout the hospital. Provide internal and external information as needed. Maintain an orderly and professional appearance in the lobby. Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department. Recommend to the Director any specific action plan to correct or improve customer service operating procedures. With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties. Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals. Qualified candidates will possess: High School Diploma or GED required Minimum of 2+ years medical office or related experience is required
Requirements
- High School Diploma or GED required
- Minimum of 2+ years medical office or related experience is required
Responsibilities
- Greet patients, visitors, and staff promptly and professionally.
- Inquire about the reason for their visit.
- Prepare a visitors’ badge or ‘green’ badge as requested.
- Provide directions as needed.
- Escort visitors and provide wheelchair assistance as needed throughout the hospital.
- Provide internal and external information as needed.
- Maintain an orderly and professional appearance in the lobby.
- Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
- Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
- With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
- Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
