Customer Support Representative

GloryBee Foods • Eugene, OR

42d

About The Position

The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.

Requirements

• Detail-oriented and proactive in managing order compliance and meeting customer requirements.
• High school diploma or GED required; Bachelor's degree preferred.
• 2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
• Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
• Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Processes orders received via fax, email and web including sending order acknowledgements to the customer
• Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
• Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
• Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
• Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
• Communicates pick-up, call tags and inventory changes to supporting departments
• Engages with customers via inbound phone call to answer general questions about GloryBee, order or product specific questions and to assist with use of the GloryBee website
• Supports customer account set-up

Benefits

• Dynamic, forward-thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
• Rewards and recognition for superior performance
• Collaborative environment fostering teamwork and accountability
• Opportunity to work for a company that positively impacts people's lives
• Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 101-250 employees