Customer Support Representative
About The Position
As a Customer Support Representative you will be part of a team, dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will communicate with our clients by taking care of incoming tickets and prioritize effectively to ensure clients get the best service. Working hours will be 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.
Requirements
- At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
- Superb written and verbal communication skills.
- Service-oriented personality with a can-do attitude and strong problem-solving skills.
- Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment.
- A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
- Positive attitude, empathy, and high energy!
- Independency and time management skills.
- Ability to work remotely from Mon-Fri - must.
Responsibilities
- Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
- Delivering fast service while maintaining a high performance level.
- Educating the clients on the best practices in Connecteam according to their business needs.
- Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
Benefits
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
