Customer Support Representative

isolved•Fremont, IN

About The Position

The isolved Customer Service Representative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer Service Representative will develop and sustain excellent customer service qualities that promote the growth of iSolved Benefit Services.

Requirements

Experience with Microsoft Office products
Strong customer service, organizational and communication skills
Ability to multitask and work effectively in a fast paced environment
Ability to clearly communicate information both verbally and in writing
Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
Problem analysis, troubleshooting and problem solving skills
Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
Ability to access, operate and maintain various software applications.
Ability to perform routine mathematical computations and tabulations accurately and efficiently.
High school diploma or equivalent required.
2-3 years previous experience in a professional customer facing business office environment.

Responsibilities

Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
Use probing questions to fully uncover the customer's needs.
Use the "leave no stone left unturned" philosophy in all communications.
Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed.
Schedule and conduct follow up on unresolved issues.
Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures.
Accurately document all communications.
Accurately complete all assigned tasks.
Participate in customer service training related to knowledge and skill enhancement.
Additional duties as assigned.