Customer Support Representative (CSR)

Zephyr • Jupiter, FL

4d • Remote

About The Position

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter. We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community. About the Role Stephen K. Denny Heating & Cooling is looking for a Customer Support Representative (CSR) to help support our technicians and ensure installations are completed efficiently and accurately. This is a full-time role that will report to the Client Support Manager and can be fully remote or based out of our Jupiter, FL office.

Requirements

• Prior experience working for an HVAC company (preferred)
• Experience with ServiceTitan (a plus)
• Excellent written and verbal communication skills
• Strong customer service and organizational skills

Responsibilities

• Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits
• Support technicians by ensuring jobs are properly scheduled, and customer information is accurate
• Deliver a high level of customer service while representing the Stephen K. Denny brand
• Work Schedule Options (EST): Monday–Friday, 10:00 AM–6:00 PM or Tuesday–Friday, 10:00 AM–8:00 PM

Benefits

• Competitive Pay : Significant base salary and bonus opportunity
• Benefits : We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth : We are scaling quickly and would support this person’s career growth and development
• Paid Time Off : Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed