Customer Support Representative (CSR)

Stephen K. Denny • Jupiter, FL

5d • Remote

About The Position

Stephen K. Denny Heating & Cooling is looking for a Customer Support Representative (CSR) to help support our technicians and ensure installations are completed efficiently and accurately. This is a full-time role that will report to the Client Support Manager and can be fully remote or based out of our Jupiter, FL office.

Requirements

• Excellent written and verbal communication skills
• Strong customer service and organizational skills

Nice To Haves

• Prior experience working for an HVAC company (preferred)
• Experience with ServiceTitan (a plus)

Responsibilities

• Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits
• Support technicians by ensuring jobs are properly scheduled, and customer information is accurate
• Deliver a high level of customer service while representing the Stephen K. Denny brand

Benefits

• Competitive Pay
• Benefits : We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) with a company match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Training and Career Growth : We are scaling quickly and would support this person’s career growth and development
• Paid Time Off : 6 company paid holidays, 3-4 weeks of PTO, and a paid Parental Leave Policy
• Company Provided : Company branded attire and company vehicle provided for certain roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed