Customer Support Rep I

SYSTEL BUSINESS EQUIPMENT•Fayetteville, NC

About The Position

Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.

Requirements

High school diploma or GED
Customer Service experience (minimum one year)
Proper telephone etiquette
Multi-task oriented
Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
Enter service calls into the operating system.
Enter supply orders and send to appropriate person and/or department.
Enter meter readings received into the department.
Enter Service Reports sent into the department from Technicians/ Service Manager.
Fill out various forms used within the department as it pertains to address changes and information updates.
Quote labor rates based off customer locations; quote supply prices.
Other duties as assigned and/or needed by Supervisor/Manager

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