CUSTOMER SUPPORT REP I ATL

YKK Corporation of America

3d

About The Position

At the YKK Group, we believe in the “Cycle of Goodness” – the idea that “no one prospers without rendering benefit to others.” We’re committed to creating value for our customers, employees, and society in all that we do.Job SummaryAs a Customer Support Representative at YKK, you’ll be the frontline connection between our customers and internal teams. You’ll handle orders, resolve inquiries, and ensure a seamless experience from order placement to delivery—all while embodying YKK’s philosophy of the “Cycle of Goodness.”
Bilingual Spanish/English proficiency required

Requirements

• High school diploma or GED required.
• 2–5 years of customer service experience, preferably in a manufacturing or B2B environment.
• Proficiency in Microsoft Office.
• Strong communication and problem-solving skills.
• Bilingual Spanish/English proficiency required
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Receive and process customer orders via phone, email, fax, web, and EDI.
• Input orders into the system and monitor their status to ensure timely delivery.
• Resolve customer inquiries related to product availability, shipping, and delivery timelines.
• Coordinate with Sales, Planning, and Manufacturing to address and resolve customer issues.
• Track open orders, backorders, and purchase orders.
• Maintain accurate records and perform general office duties.
• Comply with YKK’s environmental, quality, health & safety, and confidentiality standards.
• Performs other general office work as assigned.
• Reasonable and predictable attendance is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees