Customer Support - Network Operations (Austin, TX)
About The Position
Contract Provide support in a call center environment. This position will work remotely with field techs. Candidates must be flexible to work any shift after training. Open, update and close trouble tickets Requires a working knowledge of networking concepts, networking implementation, and software concepts/use. Assists in the rapid assessment of the nature and severity of customer problems. Initiates calls to various support organizations as needed Manage the installation and remote troubleshooting of Linux servers as well as switching and routing equipment Manage queue and handle multiple forms of electronic communication related to the project Maintains documentation of daily operations Install and test commercial networks · The ideal candidate would be keenly interested in process improvement and increasing quality and productivity at all levels.
Requirements
- 1+ years experience in network management
- 1+ years experience working with broadband as a connectivity solution
- 1+ years experience supporting Linux/Unix in a corporate setting.
- 1+ years experience working with Cisco networking elements
- Prior knowledge of wireless protocols and standards
- Excellent interpersonal, communication and organizational skills
- Previous experience in remote customer support and a familiarity with call queues
- Linux Expert
- Subnetting Expert
- Cisco Router/Switches Expert
- DSL/Broadband modems Expert
- WiFi Expert
- Routing Intermediate
- previous NOC support Intermediate
- Communication skills Intermediate
- Flexibilty 24 / 7 / 365 Expert
Nice To Haves
- CCNA Preferred (Please provide certification number in resume)
Responsibilities
- Open, update and close trouble tickets
- Assists in the rapid assessment of the nature and severity of customer problems
- Initiates calls to various support organizations as needed
- Manage the installation and remote troubleshooting of Linux servers as well as switching and routing equipment
- Manage queue and handle multiple forms of electronic communication related to the project
- Maintains documentation of daily operations
- Install and test commercial networks
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
