Customer Support Manager
Alphabe Insight Inc•Miami, FL
8h•$50,000 - $54,000
About The Position
Skillbridge Academy is seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is ideal for someone who is passionate about service excellence, team leadership, and process improvement. The Customer Support Manager will play a key role in ensuring a seamless and positive experience for all clients while aligning support strategies with company goals.
Requirements
- Strong communication and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to lead, motivate, and support a team
- Professional mindset with a customer-first approach
- Comfortable working in a fast-paced, evolving environment
- Ability to adapt quickly and manage multiple priorities
Responsibilities
- Oversee daily customer support operations and ensure high service standards
- Manage, coach, and support the customer support team to achieve optimal performance
- Develop and implement efficient support processes and workflows
- Monitor customer inquiries, resolutions, and satisfaction levels
- Collaborate with internal teams to improve customer experience and service delivery
- Analyze feedback and performance metrics to identify improvement opportunities
- Maintain clear documentation and reporting for support activities
Benefits
- Competitive salary ($50,000 – $54,000 annually)
- Growth and advancement opportunities within the company
- Skill development and leadership exposure
- Supportive and professional work environment
- Full-time, stable position based in Miami, FL
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
