Customer Support Manager
SkillBridge Academy•Nashville, TN
4d
About The Position
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.
Requirements
- Strong leadership and organizational skills
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
- High attention to detail and commitment to quality
- Ability to work independently and as part of a team
- Professional demeanor and customer-focused mindset
Responsibilities
- Oversee daily customer support operations and ensure service excellence
- Lead, guide, and support the customer support team
- Monitor performance metrics and ensure quality standards are maintained
- Develop and implement efficient support workflows and procedures
- Handle escalated customer inquiries with professionalism and discretion
- Collaborate with internal teams to improve customer experience and operational efficiency
- Prepare reports and provide insights to support decision-making
Benefits
- Competitive salary
- Growth opportunities within the organization
- Skill development and leadership exposure
- Supportive and professional work environment
- Stable full-time position
- Opportunities to contribute to process improvement and team development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
