Customer Support Manager

Alphabe Insight Inc • Tampa, FL

4h

About The Position

The Customer Support Manager will oversee daily customer support operations, ensure high-quality service delivery, and act as a key point of contact between clients and the company. This role is ideal for someone with strong communication skills, organizational abilities, and a passion for creating positive customer experiences.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Leadership mindset with a customer-focused approach
• Professional attitude and attention to detail

Responsibilities

• Manage and supervise customer support activities to ensure service excellence
• Handle escalated customer inquiries and resolve issues efficiently
• Develop and improve customer service processes and workflows
• Coordinate with internal departments to ensure client needs are met
• Monitor performance metrics and prepare reports when needed
• Train and guide customer support team members

Benefits

• Competitive salary
• Growth opportunities within the company
• Skill development and leadership training
• Supportive and professional work environment
• Stable, full-time position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed