Customer Support Manager / Warehouse Manager

Room & Board • Moonachie, NJ

1d • $85,000 - $95,000 • Onsite

About The Position

You're a leader who is passionate about building teams that delivery exceptional service and create a seamless customer experience. Come, discover a career that's designed to be different!
At Room & Board, our leaders are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high-caliber teams, and contribute to building their business. As a Customer Service Manager | Warehouse Manager, you’ll report to and be a strong partner to our Delivery Market Manager, joining a team of 3 leadership peers who work collaboratively to lead and inspire a team of over 40 staff members. Your individual focus will be leading and developing of 5 Customer Support Associates—those who guide and educate customers throughout the delivery process, ensuring a smooth and thoughtful experience. This is a high-impact, hands-on leadership role in a fast-paced, customer-centric environment.
Location:
9 Garden Street
Moonachie, NJ 07074
Schedule: Tuesday through Saturday (Sundays/Mondays off), with additional hours and flexibility as needed to fulfill the responsibilities of the role.
Hours: 7:30 a.m - 4:00 p.m., with additional hours and flexibility as needed to fulfill the responsibilities of the role

Requirements

• 3+ years of leadership experience in warehouse, logistics, delivery, inventory, distribution, or retail management, ideally in a customer-facing environment.
• Proven ability to coach and develop talent. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• Strong organizational skills and attention to detail, with a belief that team development drives success.
• Passion for customer service and problem solving, with a hands-on approach to team support and leadership.
• Clear, motivating communication style—setting expectations, offering timely feedback, and recognizing achievements.
• Ability to build strong cross-functional relationships and collaborate on business strategies informed by customer needs and market dynamics.
• Confident with technology and quick to learn new tools, systems, and platforms that help you work smarter and more efficiently.
• Ability to provide proof of identity and legal work authorization upon hire.

Responsibilities

• Lead from the floor, supporting associates in real time as they navigate customer interactions and delivery logistics.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Promote operational excellence by supporting safe, clean, and efficient work environments across delivery and warehouse functions.
• Build a culture of inclusion, respect, and transparency, grounded in our guiding principles.

Benefits

• Salary: $85,000 - $95,000 / year, depending on experience.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. And here's something we're especially proud of - we're a 100% employee-owned company. Through our Employee Stock Ownership Plan, every staff member shares in our growth and success. These are benefits that support you physically, emotionally, and financially - from head to toe!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed