Manager, Warehouse Support

ALO•Las Vegas, NV

About The Position

The Manager of Warehouse Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse operations. This role ensures the reliability, performance, and continuous improvement of warehouse systems, devices, and automation that enable daily production, inventory movement, picking, packing, shipping, and receiving activities. The Manager serves as the primary point of accountability for warehouse technology support, partnering closely with Operations, IT, Engineering, and third-party vendors to maintain a stable, efficient, and technology-enabled warehouse environment.

Requirements

5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role
Hands-on experience supporting warehouse technology, automation, or distribution center systems
Strong troubleshooting skills across hardware, software, and basic networking
Proven ability to manage and develop hourly or technical support teams in a fast-paced environment
Experience with equipment and asset tracking
Excellent communication and stakeholder management skills

Nice To Haves

Experience in retail, e-commerce, or high-volume distribution environments
Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation
Experience with ticketing systems, incident management, and performance metrics
Project management experience supporting system implementations or upgrades
Experience with MDM tools
Experience with managing multiple warehouses

Responsibilities

Team Leadership & Management
Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling
Establish clear expectations, workflows, and service-level standards for warehouse technical support
Foster a culture of accountability, collaboration, and continuous improvement
Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods
Warehouse Technology Support Oversight
Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including:
Handheld scanners, tablets, workstations, printers, and mobile devices
Warehouse Management Systems (WMS) and related applications
Conveyors, sortation systems, and warehouse automation tools
Network connectivity and basic hardware/software troubleshooting
Ensure rapid triage, escalation, and resolution of issues that could impact production or safety
Monitor system health, recurring issues, and root causes to prevent downtime
Operations & Cross-Functional Partnership
Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands
Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution
Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives