Customer Support Inventory Assistant

BARFIELD INC•Atlanta, GA

62d•Onsite

About The Position

If you are a talented Customer Support Inventory Assistant interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry : it is subsidiary of Air France Industries KLM Engineering We are looking to hire a dedicated Customer Support Inventory Assistant to join our team and support our Customer Service department. We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com [http://www.barfieldinc.com/] The Customer Support Inventory Assistant is an in office position which is responsible for providing quality and efficient customer service to Internal/External customers. Also, providing inventory support to the Customer Support department. The position is solely responsible for assisting the overall customer service department as required.

Requirements

3 years of experience in the aviation MRO industry preferred
Works well within team environment
Self-motivated and self-directed.
Demonstrates strong interpersonal skills with focus on collaboration, co-operation and communication.
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
Must have above average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus.
Ability to multitask
Ability to work flexible schedule.
Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping.
Candidate must have good analytical/numerical skills. Attention to detail is a must.

Responsibilities

Transcribe teardown report from Work Orders received from Production
Check teardown findings and verify accuracy with the shop, correct it if description does not support an over-and-above quote or customer requires a different approach.
Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO.
Check internal Quantum Database for contract terms and price conditions:
Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WO’s needing ENG reports, reliability improvement and any customer issues and requests.
Prepare WO’s and move to appropriate step:
Confirm parts availability or alternate options depending on customer and contract conditions.
Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback.
Collect Images from shop adding to WO documents for units Over and Above or CID, when missing.
Coordinate with Pricing Team on any discrepancies found within the billing group.
Answer RFQ’s and RFP’s received via email, websites and customer support.
Works directly with receiving department on clearing outstanding customer discrepancies
Check FMV/ new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc).
Research end units on the market through ILS and other platforms when required.
Will provide oversight on the accuracy of stocked parts for customer support.
Consistent monitoring of stocked parts to ensure stock availability.
Ensure trace paperwork is available for stocked parts
Ensure units on PBH program are properly processed.
Create purchase orders at the request of customer support.
Effectively communicating with customer support to ensure all orders are accurate and advise of back orders.
Process sales orders at the request of customer support.
Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard.