Customer Support Intern
About The Position
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Are you a driven college student eager to make a real impact at a cutting-edge technology company? Xometry's Summer Internship Program offers a unique opportunity to gain hands-on experience and develop essential skills in the manufacturing industry. What You'll Do: As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can expect to work in an environment that encourages entrepreneurial spirit, hands-on experience across functional areas. Your responsibilities will include:
Requirements
- Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
- Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
- Excellent Communication Skills: Strong verbal and written communication skills
- Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results
- Legal Authorization: Ability to provide proof of legal right to work in the United States
- Location Requirement: Ability to commute to our Lexington, KY or North Bethesda, MD office to work onsite for at least 3 days a week
- Provide Unofficial Transcript
Nice To Haves
- The ideal candidate will be pursuing degrees in: Business Administration, Communication, Marketing, Supply Chain Management etc.
Responsibilities
- Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution.
- Support daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the appropriate teams.
- Collaborate with cross-functional teams (Sales, Operations, Engineering) to improve customer experience and identify recurring issues or process improvements.
Benefits
- Mentorship: Learn from experienced professionals and receive guidance from a dedicated intern captain
- Dynamic Culture: Embrace a fast-paced, collaborative environment that values innovation and flexibility
- Professional Development: Gain practical skills in sales, marketing, and business development
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
