Customer Support Intern (Financial Application Software)
About The Position
OneStream is seeking motivated candidates for its 2026 internship program. Interns will gain hands-on experience, collaborate with professionals, and work on impactful projects in a fast-paced environment. Our internship is intended for rising seniors and graduate students enrolled in a degree-seeking program, with graduation expected after the internship program concludes. If you're eager to learn and ready to take the next step in your career, we'd love to hear from you. As a Customer Support Intern, you'll be part of the Application Support Team, providing assistance to clients using OneStream's software. You'll gain a comprehensive understanding of how our support department operates and play a crucial role in maintaining customer satisfaction by assisting with customer cases and helping improve our knowledge base. Real-world experience in a global financial software company. Mentorship from experienced professionals in customer support and financial application management. Enhance your skills in customer communication, problem-solving, and troubleshooting technical performance issues. Opportunity to build a foundation for a future career in financial software support and customer service.
Requirements
- In pursuit of a bachelor's degree or graduate-level degree in a relevant business area such as Accounting, Finance, or a related field.
- 3.0 GPA or Higher
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong communication skills.
- attention to detail.
- A team-oriented mindset.
- Eagerness to learn.
Nice To Haves
- Junior, Senior and Graduate-level students preferred (graduating between December 2026 and May 2027).
- Previous internship experience is nice to have but not necessarily required.
Responsibilities
- Learn the essentials of the OneStream software and support process.
- Gain hands-on experience working with customers, troubleshooting issues, and developing effective communication skills.
- Support the team in handling challenging and urgent cases, contributing to timely and effective solutions.
- Assist in enhancing our knowledge base and organizing case categories to streamline data collection and reporting.
- Participate in a special intern project to explore an area for improvement within the Customer Support team.
- Develop foundational knowledge in cloud/hosting technology and security concepts relevant to financial software.
Benefits
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Industry
Publishing Industries
