Software Engineer- Application Support

Genuine Parts Company • Birmingham, AL

11d

About The Position

SUMMARY: Motion Industries is seeking a Software Engineer to join our Level 3 Business Applications Support team. The role involves working collaboratively with stakeholders and global teams to deliver effective and user-friendly IT application support solutions that align with strategic business goals. Must be eligible to work in the US without visa sponsorship JOB DUTIES Collaborate with stakeholders, business users, and global teams to identify, deliver, and support IT application solutions aligned with business outcomes. Provide production support for multiple applications by troubleshooting, developing, testing, and deploying fixes and enhancements. Manage and prioritize trouble ticket resolution, ensuring adherence to Application Support SLAs and improving support processes. Develop and maintain monitoring, reporting, incident management, and system performance metrics. Utilize back-end programming and front-end scripting languages to optimize application performance, scalability, and security. Participate in the full software support lifecycle, including installation, configuration, upgrades, and workflow design. Assist in developing and unit testing application programs following technical designs and coding standards. Review and present work for peer or management approval Liaise with internal teams (Development, DevOps, Infrastructure, QA, Cloud, etc.) to address trending issues and coordinate service delivery. Build strong relationships with business units and users to ensure effective support and communication. Support change management initiatives Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products. Monitors quality and performance of applications through testing and maintenance. Maintains up-to-date records of issues with existing code. Develops and unit tests application programs as specified in Technical Designs and obtains code reviews, while ensuring that all programming standards and policies are adhered to. Presents work for review and sign off by peers and/or management in their workgroup.

Requirements

• Bachelor’s degree in Computer Science, Information Services, or equivalent experience.
• 3-5 years of experience in an application development or support environment.
• Proficient in scripting languages, SQL queries, and API integrations.
• Knowledge of ITSM tools (preferably ServiceNow) and practical application of ITIL service management processes.
• Strong understanding of multi-tier application architectures.
• Excellent communication
• Ability to make timely decisions with incomplete information.

Nice To Haves

• Familiarity with supply chain business processes is a plus.
• Experience working in or with global IT service providers and application support teams.

Responsibilities

• Collaborate with stakeholders, business users, and global teams to identify, deliver, and support IT application solutions aligned with business outcomes.
• Provide production support for multiple applications by troubleshooting, developing, testing, and deploying fixes and enhancements.
• Manage and prioritize trouble ticket resolution, ensuring adherence to Application Support SLAs and improving support processes.
• Develop and maintain monitoring, reporting, incident management, and system performance metrics.
• Utilize back-end programming and front-end scripting languages to optimize application performance, scalability, and security.
• Participate in the full software support lifecycle, including installation, configuration, upgrades, and workflow design.
• Assist in developing and unit testing application programs following technical designs and coding standards.
• Review and present work for peer or management approval
• Liaise with internal teams (Development, DevOps, Infrastructure, QA, Cloud, etc.) to address trending issues and coordinate service delivery.
• Build strong relationships with business units and users to ensure effective support and communication.
• Support change management initiatives
• Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products.
• Monitors quality and performance of applications through testing and maintenance.
• Maintains up-to-date records of issues with existing code.
• Develops and unit tests application programs as specified in Technical Designs and obtains code reviews, while ensuring that all programming standards and policies are adhered to.
• Presents work for review and sign off by peers and/or management in their workgroup.

Benefits

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees