Customer Support Intern (IT Performance Support)
About The Position
OneStream is seeking motivated candidates for its 2026 internship program. Interns will gain hands-on experience, collaborate with professionals, and work on impactful projects in a fast-paced environment. Our internship is intended for rising seniors and graduate students enrolled in a degree-seeking program, with graduation expected after the internship program concludes. If you're eager to learn and ready to take the next step in your career, we'd love to hear from you. As a Customer Support Intern in our Performance Pillar, you'll focus on supporting OneStream's application performance by helping our customers maintain optimal system efficiency. This role is ideal for candidates interested in learning about cloud performance, customer support operations, and diagnostic tools in a high-growth tech environment. This Internship requires the successful individual to live within easy commutable distance to our office in Michigan (Rochester (South), Birmingham, Rochester (Parkdale))
Requirements
- In pursuit of a bachelor's degree or graduate-level degree in a relevant business area such as Computer Science, Information Technology or a related field.
- 0 GPA or Higher
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong communication skills.
- attention to detail.
- A team-oriented mindset.
- Eagerness to learn.
Nice To Haves
- Junior, Senior and Graduate-level students preferred (graduating between December 2026 and May 2027).
- Previous internship experience is nice to have but not necessarily required.
Responsibilities
- Develop expertise in the OneStream platform with a focus on application performance.
- Use ServiceNow to track and manage customer support cases.
- Work with tools such as Dynatrace and Azure to identify and troubleshoot customer application performance issues.
- Learn how to effectively support, engage, and communicate with OneStream customers through support cases.
- Assist with troubleshooting SQL queries to diagnose performance issues.
- Collaborate with customers to resolve support cases related to application performance.
- Author knowledge base articles focused on application performance best practices and troubleshooting tips.
- Submit customer environment resize requests to optimize performance.
- Support management with strategic projects related to customer support and performance optimization.
Benefits
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Industry
Publishing Industries
