Customer Support / Implementation Specialist

Canary Hiring Technologies • Atlanta, GA

5d • $55,000 - $60,000 • Hybrid

About The Position

Canary Hiring Technologies is a fast-growing HR software startup looking for a Customer Support / Implementation Specialist to support and onboard clients using our platform. This role focuses on hands-on customer support, client implementations, and training — ensuring customers have a smooth experience from setup through day-to-day use. This is an excellent opportunity for someone with HR software or SaaS support experience who enjoys solving problems, working directly with clients, and being part of a growing startup team.

Requirements

• 3+ years of experience in SaaS customer support, implementation, or client training
• Experience supporting or implementing HR software strongly preferred
• Moderate to advanced technical skills
• Proficiency with CRM and support tools
• Strong communication and problem-solving skills
• Bachelor’s degree
• Resides in Atlanta, GA or surrounding area

Nice To Haves

• HR technology, payroll, or talent acquisition software experience
• Experience training clients or end users
• Familiarity with data analysis or reporting tools
• Startup or high-growth environment experience

Responsibilities

• Provide daily customer support for HR software clients via email, phone, and virtual meetings
• Troubleshoot application, configuration, and user issues with moderate to advanced technical complexity
• Support and manage client implementations, including system setup, configuration, and data validation
• Conduct client training sessions and provide ongoing user guidance
• Document support issues, resolutions, and implementation details in CRM and ticketing systems
• Collaborate with internal teams to escalate issues and improve product functionality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level